Презентация на тему CONFLICT AND CONFLICT RESOLUTION

conflict
Types of conflicts
Peaceful conflict resolution
Key points to remember

opposite directed purposes, interests, positions, opinions or views of

opponents or subjects of interaction (Psychological dictionary, L. A. Karpenko).
Conflict is a natural thing in our life. Conflicts happen because people don’t agree with each other. The reasons for this also can be explained by the fact that all the people are different. They have different ideas, different views of life, different values and so on.

family members, such as brothers and sisters, parents and

children, between classmates, friends, colleagues, parties or states.
EXAMPLE: you parents want you to wear proper clothes, but you think that such clothes are too conservative. So, of course, you prefer to wear something fashionable and modern, such as jeans and T-shirt. Your parents don’t approve of it, and after some time you have a conflict with them, trying to prove that your style of clothes is good and that you don’t want to wear conservative suits and skirts.

the personality at the level of individual consciousness
INTERPERSONAL –

the conflict between two and more members of one or several groups
INTER-GROUP – the conflict between groups (for example, the conflict between various classes, nationalities, religious groups)
ORGANIZATIONAL – pressure upon the person from the side cultural, administrative, economic norms and instructions, the conflict with the organizations supporting these norms and instructions

relations, violence and even wars. That’s why is very

important to learn how to resolve conflicts peacefully or just to avoid them.

should follow these steps.

and control
Don’t give in to emotional outbursts
Don’t assume people

are being difficult intentionally
Find a quiet place in to resolve conflicts… privately

the discussion:
No raising of voices
This is not a debate
Speak

only for yourself… «I» phrases
Confront the issues, not the people
Maintain or enhance self-esteem

patient, listen to what other people say, respect their

point of view and not criticize them all the time, they also have the right to have their ideas. This will help us prevent conflicts and to have good relations with people. Just try to be kind to everybody and do anything with love.

day goes on,
Keep friendly, loving, good, and kind,
Just as

you were at down».
(Frank B. Whitney)