address of person or business you are written to
FORMAL
LETTERS22 Downer St
NY 6
5th May 09
Your
address
Date
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22 Downer St
NY 6
5th May 09
Your
address
Date
Name and address of person or business you are written to
FORMAL LETTERS
22 Downer St
NY 6
5th May 09 date
Your
address
Name and address of person or business you are written to
FORMAL LETTERS
22 Downer St
NY 6
5th May 09 date
Your
address
1st reason
for writing
I am writing to complain about a skirt I ordered from your catalogue last month.
Name and address of person or business you are written to
FORMAL LETTERS. Example of a complaint letter
22 Downer St
NY 6
5th May 09 date
Your
address
1st reason
for writing
I am writing to complain about a skirt I ordered from your catalogue last month.
Firstly, the skirt was not properly packaged. It was dirty and torn and it was not the colour I had asked for.
What is more, the people I talked on the phone were really rude and did not attend me properly
Complaints and
justifications
Name and address of person or business you are written to
FORMAL LETTERS
22 Downer St
NY 6
5th May 09 date
Your
address
1st reason
for writing
I am writing to complain about a skirt I ordered from your catalogue last month.
Firstly, the skirt was not properly packaged. It was dirty and torn and it was not the colour I had asked for.
What is more, the people I talked on the phone were really rude and did not attend me properly.
I am very disappointed indeed and hope that steps will be taken to rectify this situation.
I will take further action if there is no response to this letter.
Yours faithfully
Rosario Rosales
Complaints and
justifications
Suggested actions to be taken
Closing remarks
Let's see now how to write a job application letter
you would (send me a refund)
a refund/full refund
I insist you replace (........) at once
I hope I will not be forced to take further action
USEFUL
LANGUAGE
USEFUL LANGUAGE
Useful language
EXAMPLE