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Презентация на тему How to resolve conflict
Содержание
- 2. This advice is aimed primarily
- 3. Be calm Conflict usuually engenders strong
- 4. Always show respect "I defeated my
- 5. Be magnanimous This will save you
- 6. Discuss or debate We avoid discussion or
- 7. Apply rationality Try to clear through
- 8. Acknowledge emotions Make an effort to
- 9. Be aware of displacement It's not
- 10. Be precise Instead of throwing everything into doubt and caused unnecessary upset, be focused.
- 11. Think creatively Try presenting different types
- 12. Change the wording It's amazing how
- 13. Change the environment Many of the
- 14. Compromise Try both options
- 15. Seek mediation This is a process
- 16. Seek conciliation This is a similar
- 17. Accept the situation "The greatest and
- 18. conflict cannot always be avoided The
- 19. not all conflict is negative (sometimes it 'clears the air').
- 20. Скачать презентацию
- 21. Похожие презентации
This advice is aimed primarily at resolving differences between individuals, small groups and organisations, but many of the same principles apply to the resolution of conflict between communities and even nations.
Слайд 3
Be calm
Conflict usuually engenders strong
emotions and even anger but, in such a state,
you are unlikely to be particularly rational or in the mood for compromise
Слайд 4
Always show respect
"I defeated my opponents
without dishonouring them".
Nelson Mandela
"Long Walk
To Freedom"
Слайд 5
Be magnanimous
This will save you time
and energy and you can concentrate on the important
issues of difference rather than the smaller ones.
Слайд 6
Discuss or debate
We avoid discussion or debate
either because we fear conflict (the situation will rarely
be as bad as you fear) or we worry about 'losing' (in which case, you've already 'lost').
Слайд 7
Apply rationality
Try to clear through the
perception to discover and agree on how things really
are.
Слайд 8
Acknowledge emotions
Make an effort to
see the situation the way the other person does
and to acknowledge their emotions before endeavouring to move beyond them.
Слайд 9
Be aware of displacement
It's not
easy to spot displacement, but a warning sign is
when matters that do not normally cause conflict now appear to do so.
Слайд 10
Be precise
Instead of throwing everything into
doubt and caused unnecessary upset, be focused.
Слайд 11
Think creatively
Try presenting different types
of solution from those so far rejected by one
of the parties.
Слайд 12
Change the wording
It's amazing how
often we disagree about words and how a change
of words can change how people view a situation.
Слайд 13
Change the environment
Many of the
most productive negotiations between management and union took place
in a neutral venue like a hotel. Sometimes even simply moving from an office to a coffee bar or from a house to a restaurant can make all the difference.
Слайд 15
Seek mediation
This is a process whereby
a neutral third party consults with those involved in
a conflict to see if the problem can be presented in a way which facilitates a resolution.
Слайд 16
Seek conciliation
This is a similar
process to mediation but a little more activist on
the part of the third party who will normally attempt to find a solution by proposing a 'third way'.
Слайд 17
Accept the situation
"The greatest and most
important problems of life are all fundamentally insoluble. They
can never be solved but only outgrown."Swiss psychologist
Carl Jung
Слайд 18
conflict cannot always be avoided
The
