DEFINITION:an in-house business letter, an important form of intra-corporate communication, written to one person, several persons, a group, a whole community
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TIPS: Cohesion Arrange topics in a logical order. Move
from old information to new.
Start sentences with ideas that you have already described, or with something you can safely assume the reader already knows. Place technical terms new to the reader not at the beginning, but towards the end of the sentence
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TIPS: Language Make the sentences more straightforward: We have
come to the decision that it is not possible
for our company to accept the offer. We have decided that our company cannot accept the offer.
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TIPS: Language Use the active voice wherever possible Write in
1st person, i.e. “I cannot accept your proposal” Use action
verbs instead of phrases NOT OK: “We made a payment of $15,000” OK: “We paid $15,000.”
cut expenses. Since we will lose a big contract next year, we have to cut expenses.
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TIPS Headings Numbering of paragraphs, points, instructions Tabulating when presenting statistics
and figures
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TIPS Get personal: Use words like I, you, and
we. To initiate action, write in the active, not
the passive voice. Be conversational: Write the way you talk and do not be afraid to use contractions. Don’t show off: Avoid scholarly words, technical jargon, and just plain gibberish like "as per your request" when you simply mean "here’s what you wanted".
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QUIZ Which date is correct? March 7, 2007 March, 7, 2007 March.
7, 2007
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QUIZ Which initials are correct? D.M. D,M. DM
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QUIZ 255-555 727 255555 (727) 255-555 Which phone number is correct?
Слайд 19 QUIZ Which courtesy title could a married woman use? Ms. Miss. Mrs.