Презентация на тему Barriers to communication. Interpersonal skills

able to identify the different interpersonal communication skills
Be able

to explain what the interpersonal communication skills are

communication (P2)

letter, memo, telephone call
e.g. people, computer systems

notes provided, write down all the methods of communication

that you know

When you are finished, stick the post-it notes to the cupboard at the front of the classroom

for those who cannot speak, using sign language or

lip reading for those who maybe deaf

Using recognised signing systems as an aid for communication with the deaf (www.british-sign.co.uk)

Written communication (to be covered next week)

document “FingerSpelling Alphabet” on the VLE, try signing you

name

letter, application form
Visual
Signing, Lip Reading, Pictures, Drawings


Expressive
Smiling, frowning, hugging

what is said before you respond
L Listen to all aspects

of the conversation
K Kind words are free
I Insults carry a price
N Never seem distracted when somebody is talking
G Give as much attention to the conversation as possible

Acronym that ensures success with this type of communication

some change of tone is needed
A raised voice can

indicate anger or impatience
A lowered voice can show fear or insecurity

In face-to-face discussions, the tone of voice may be accompanied by some body language

When using the telephone, body language is not possible, but hearing a pause or identifying emotions through intonation is still possible

at the list of positive and negative statements on

the Whiteboard, identify which statements are positive and which are negative

On the second slide, sort the positive and negative words under the correct headings

Swap seats with another student and check each others work, do you agree?

speaking

You can and do communicate in several ways while

the other person speaks

By paying attention and reacting to what the other person is saying, for example, with a nod or a frown

speaking in turn

There needs to be a link between

the people and questions can help to create such a link

Using Open, Closed and Probing questions

number of ways

Quickly and maybe with passion
Slowly after what

looks like consideration of all the issues
Something in between or not at all

Answering a question with a question is a delaying tactic that is often used in discussions
Repeating the question back to the questioner is another delaying tactic that sometimes works

important points of a communication
Paraphrase – to say again

but using different words
Open question – a question that could be answered in a variety of unanticipated ways
Closed question – a question that expects a limited range of answers as Yes/No
Probing question – a question that seeks out further information and narrows the responses down to the required answer

and False cards provided, indicate whether the following statements

about barriers to communication are True or False

understood by all of those people involved in the

communication
Nodding you head towards a speaker indicates interest and agreement
Body language can lead to misunderstandings
Shaking your head horizontally in China means yes
Smile at someone while your tone of voice shows anger sends a mixed messages

audience needs
question and answer
accuracy
techniques for engaging audience
Produce a leaflet

that explains the principles of effective communication. It must discuss 3 points from each of the following areas:

Interpersonal skills:
methods
techniques and cues
positive and negative language
active engagement
barriers
types of question