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Презентация на тему Business email etiquette
Содержание
- 2. Sample Email
- 3. Three CategoriesLocalServers hosted by internal organizationHostedFor internal
- 4. Why email is popular?Written communicationNot only text but also attachmentFastCheapFlexible
- 5. Six main uses of emailMaking requestsProviding answersProviding informationThanksApologizingSocializing
- 6. EtiquetteWhat is etiquette?Rules indicating proper and polite
- 7. Understanding email etiquetteWhat is netiquette?Rules of etiquette
- 8. Email formEmail addresses local partText before @,
- 9. Email form (~continued)Salutations and closingImplicit rule is
- 10. Email form (~continued)Paragraph spacingPut your message in
- 11. Email ContentsWriting styleSemi-formal writing style is the
- 12. Replying to EmailsReply, Reply all and ForwardResponse
- 13. Common mistakes of EmailToo personal in contentToo cordialToo emotionalToo crowdedToo informalToo many mistakes
- 14. Скачать презентацию
- 15. Похожие презентации
Sample Email
Слайд 3
Three Categories
Local
Servers hosted by internal organization
Hosted
For internal users
but servers are not hosted by internal organization
by Internet
Слайд 4
Why email is popular?
Written communication
Not only text but
also attachment
Fast
Cheap
Flexible
Слайд 5
Six main uses of email
Making requests
Providing answers
Providing information
Thanks
Apologizing
Socializing
Слайд 6
Etiquette
What is etiquette?
Rules indicating proper and polite ways
to behave
Considerate and being mindful
Four main features
Fluid: time and
space determinesFor everybody
Current: guidelines keep changing
Unpretentious
Слайд 7
Understanding email etiquette
What is netiquette?
Rules of etiquette that
applies to communication over the computer networks
It is social
etiquetteSituations that use of email is not appropriate
Private and confidential
Bad news
Complex
Слайд 8
Email form
Email addresses local part
Text before @, coincides
with user name
Never use adjectives, nouns or names of
famous characters: looks not serious or funnyKeep it short: more chance to misspell if long
Leave out middle name
Subject
Brief and clear: no more than 40 characters (space included)
No subject?
Correct spelling
Слайд 9
Email form (~continued)
Salutations and closing
Implicit rule is “to
write as you speak”
Semi-formal style is the best (hello
or hi, thanks or best wishes)Depends on the person that you are addressing
Font
Simple, sans serif font
Color?
Size: 10 or 12 point font, bold, italic or underlined
Correct use of Capital letters
Слайд 10
Email form (~continued)
Paragraph spacing
Put your message in one
big block of text
Keep the text short, one line
of spacing should be enoughSignature or signature block
Keep it short
Only good when first communicate
Слайд 11
Email Contents
Writing style
Semi-formal writing style is the best
Tone
and punctuations
Enumerations
Numbered or alphabetized
Emoticons
Avoid in business emails
Attachments
Relevant? Can they
open? Size?
Слайд 12
Replying to Emails
Reply, Reply all and Forward
Response time
Auto
replies
Sent from mobile
Turn off auto-correct features, double check before
send
Слайд 13
Common mistakes of Email
Too personal in content
Too cordial
Too
