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Презентация на тему Report_FEexchange_Akentyev_v6

Service Organization RCIS regionSee tutorial regarding confidentiality disclosures.FE exchange program | Akentyev 2015
Akentyev RomanFE engineer (MRI)Russian Federation, MoscowFE exchange program India, October-November 2015 Service Organization RCIS regionSee tutorial regarding confidentiality disclosures.FE exchange program | Akentyev 2015 Russian FederationFE exchange program | Akentyev 2015Central region33 engineers (11 MR) 1 FE exchange program | Akentyev 2015 Features in service practiceRUSSIACoordinators department (call center): coordinate FE schedule beforehand (PM, Ways to improve India ServiceFE exchange program | Akentyev 2015Create the possibility Log bookIt contains:- FE report;- Customer remarks;- Useful calibration parameters;- List of UPS battery safetyUnintentional touching electrodes can occur a serious injury.FE exchange program Stickers Stickers on the compressor (with absorber replacement date). Help to understand E-mail subject from Title or Job Number | XX Month 201XCreate a Ways to improve Russian Service  from IndiaSee tutorial regarding confidentiality disclosures.Telephone
Слайды презентации

Слайд 2 Service Organization RCIS region
See tutorial regarding confidentiality disclosures.
FE

Service Organization RCIS regionSee tutorial regarding confidentiality disclosures.FE exchange program | Akentyev 2015

exchange program | Akentyev 2015


Слайд 3 Russian Federation
FE exchange program | Akentyev 2015
Central region
33

Russian FederationFE exchange program | Akentyev 2015Central region33 engineers (11 MR)

engineers (11 MR)
1 warehouse
West region
26 engineers (8 MR)
East

region
22 engineers
(5 MR, 2 multimod. MR )


Слайд 4 FE exchange program | Akentyev 2015

FE exchange program | Akentyev 2015

Слайд 5 Features in service practice
RUSSIA
Coordinators department (call center): coordinate

Features in service practiceRUSSIACoordinators department (call center): coordinate FE schedule beforehand

FE schedule beforehand (PM, part replacement), communicate with customer.
FE

do installation procedures (unpacking, positioning (except a magnet), cabling).
Provide air conditioning system for magnet and equipment room (by vendor).
FE write a message to all Russia MR FE after visiting a site.



INDIA
Monthly meeting with manager, FE have access to operational metrics.
Primary FE for a site. FE organize site visiting and communicate with customer.
Power problem (short-term shutdown)
Telephone call to manager from customer. Provide service 24/7.
Magnet Monitor on the operator room.
Pressure set to 2 psi for some magnet.

FE exchange program | Akentyev 2015


Слайд 6 Ways to improve India Service
FE exchange program |

Ways to improve India ServiceFE exchange program | Akentyev 2015Create the

Akentyev 2015
Create the possibility of using LogBook in the

site.
Use iPad (or other mobile devices) to debrief the job and enter data to eGIB.
Use a hoist kit for replacement heavy part and uniform for working with cryogenic system and during installations.
Stickers can be placed on the compressor (with absorber replacement date).
Regulate a temperature in the magnet room (comfort for a patient).
Safety UPS batteries.
MRU power.
Subject e-mail messages with identifications.
Uniforms for FE (shirt, t-shirt or polo with GE logo).
Work/life balance: Customer provide a time during midday for PM. Special FE for emergency call during weekend/night time (FE schedule).




Слайд 7 Log book
It contains:
- FE report;
- Customer remarks;
- Useful

Log bookIt contains:- FE report;- Customer remarks;- Useful calibration parameters;- List

calibration parameters;
- List of parts installed on the system.


FE

exchange program | Akentyev 2015



Слайд 8 UPS battery safety
Unintentional touching electrodes can occur a

UPS battery safetyUnintentional touching electrodes can occur a serious injury.FE exchange

serious injury.
FE exchange program | Akentyev 2015
It is safety

to use battery cabinet with additional air cooling (if required), lock and warning signs.



Слайд 9 Stickers
Stickers on the compressor (with absorber replacement

Stickers Stickers on the compressor (with absorber replacement date). Help to

date). Help to understand the requirement of replacement.
5264644 - absorber

FRU part

MRU power

Power for MRU should always be present (for safety reason).

FE exchange program | Akentyev 2015




Слайд 10 E-mail subject from
Title or Job Number |

E-mail subject from Title or Job Number | XX Month 201XCreate

XX Month 201X
Create a rule for FE to write

a subject e-mail message. For example:
System ID_HospitalName_SystemModel_Topic
It will help to find a letter in a history and track problems in outlook program.


Uniform for FE

Uniform (shirt, t-shirt, polo with GE logo) can identify GE Field engineers.



Слайд 11 Ways to improve Russian Service from India
See tutorial

Ways to improve Russian Service from IndiaSee tutorial regarding confidentiality disclosures.Telephone

regarding confidentiality disclosures.
Telephone call to customer without inside connection

(every day monitoring cryogen parameters).
Use safety static equipment during repair parts.
SMS notification to FE (during ordering a part).
5 days for closing a job after replacement a part.
Approved GE vendor for cleaning a technical room.
Monthly meeting with manager, FE have access to operational metrics.
Security box for MRU.
Use RF door without spring metal contact.

FE exchange program | Akentyev 2015



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