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Презентация на тему Урок-деловая игра День из жизни отеля Плаза
Содержание
- 2. Dialogues The check-in Problems and solutions Enquiries (talking about room rates) The check-out
- 3. The check-in
- 4. Guest: My name is Ben Jonson. I
- 5. Guest: What about the wireless internet?(easy, access
- 6. Guest: How much more is that going
- 7. Receptionist: Could I have your passport, pleaseGuest:Here’s my passport.
- 8. Receptionist: What is your reservation number, madam/sir?Guest:My reservation number is 2356.
- 9. Receptionist: Could you just feel out/in this registration formGuest:Yes, of course.
- 10. Problems and solutions
- 11. Guest: Hello, is that reception?Receptionist:Yes, reception. Can I help you.
- 12. Guest: We need some more towels in
- 13. Guest: I’ve just arrived in the
- 14. Guest: There is no bulb in the bedside lamp!Receptionist:I’ll send someone up right away.
- 15. Receptionist: What room are you in?/ And your room number, please.Guest:Room 309.
- 16. Enquiries (talking about rates)
- 17. Guest: Hello, is that the Plaza
- 18. Guest: Does the price include breakfast?(full English breakfast)Yes, madam/sir, the price includes a full English breakfast.
- 19. Guest: How much are the single
- 20. Guest: Could you tell me, please, how
- 21. Guest: Oh, and can I get an
- 22. Guest: Is there a service charge included in the price?Receptionist:(no/15%)No, madam/sir, the service charge is 15%
- 23. The check-out
- 24. Guest: I’d like to settle my bill
- 25. Receptionist: How would you like to pay?Guest:I’ll pay by credit card.
- 26. Receptionist: Do you need any help
- 27. Receptionist: Would you like
- 28. Guest: Can I leave a tip for the staff?Receptionist:That’s very kind of you.
- 29. Translate from Russian into English
- 30. Спасибо большое. Вот ваш чек.Thank you very much. Here’s your receipt.
- 31. Если у Вас возникнут проблемы, звоните на
- 32. Я немедленно позабочусь об этом.I’ll see to it immediately
- 33. Произошёл сбой в системе бронирования.There was a glitch with a booking system.
- 34. Оставьте Ваш чемодан здесь, и подносчик принесет
- 35. Я могу заселить Вас в один из
- 36. У нас нет свободных одноместных номеров.We don’t have any more single rooms available.
- 37. Надеюсь, Вам у нас понравилось. I hope you enjoyed your stay with us.
- 38. Скачать презентацию
- 39. Похожие презентации
Dialogues The check-in Problems and solutions Enquiries (talking about room rates) The check-out
Слайд 4 Guest: My name is Ben Jonson. I have a reservation
for a single room for 5 nights.
Alright, Mr.
Jonson, let me pull up your reservation.
Слайд 5
Guest:
What about the wireless internet?
(easy, access code, instruction)
Oh, it’s really easy. This is your access code
and instruction on how to use it.
Слайд 6
Guest:
How much more is that going to cost?
(no
extra charge)
That would be at no extra charge to
you.
Слайд 8
Receptionist:
What is your reservation number, madam/sir?
Guest:
My reservation number
is 2356.
Слайд 12
Guest:
We need some more towels in the bathroom.
(tell
someone to do something)
I’ll get someone to bring
some up.I’ll contact housekeeping now.
Слайд 13 Guest: I’ve just arrived in the room, but the
sheets are dirty.
(apologize, ask the room number and inform
someone) I’m very sorry, that shouldn’t happen. What room are you in?
I’ll contact housekeeping now.
Слайд 17
Guest:
Hello, is that the Plaza Hotel?
Receptionist:
Yes,
good morning, can I help you, madam/sir?
How can I
help you?
Слайд 18
Guest:
Does the price include breakfast?
(full English breakfast)
Yes, madam/sir,
the price includes a full English breakfast.
Слайд 19 Guest: How much are the single rooms this
year, please?
Single room
Last year - $ 250
This year
- $ 255The rates have changed slightly since last year.
A single room is $255.
Слайд 20 Guest: Could you tell me, please, how much a
suite in your hotel is?
Receptionist:
(suite: $550-1,000)
The suites range from
$550 to 1,000 per night. Слайд 21 Guest: Oh, and can I get an extra bed
if we need one?
Receptionist:
(extra bed: ₤ 45)
Yes, of course,
an extra bed is ₤ 45. Слайд 22 Guest: Is there a service charge included in the
price?
Receptionist:
(no/15%)
No, madam/sir, the service charge is 15%
Слайд 24 Guest: I’d like to settle my bill now, room
359…
Receptionist:
(total amount - € 390)
Here it is, madam/sir.
It comes to € 390)Слайд 26 Receptionist: Do you need any help with your
luggage?
Guest:
Yes, please, I have two suitcases upstairs.
Слайд 27 Receptionist: Would you like me to call you a
taxi?
Guest:
Yes, I need a taxi to the airport.
Слайд 31 Если у Вас возникнут проблемы, звоните на стойку
регистрации.
If you have any problems, feel free to
call the front desk/reception. Слайд 34 Оставьте Ваш чемодан здесь, и подносчик принесет его
наверх.
Just leave your suitcase here and the bellboy/bellhop will
bring it up.Слайд 35 Я могу заселить Вас в один из наших
