Презентация на тему к уроку Hotel Staff

for?
What are they doing at the moment?

legendary desk
1. What does he think about working

at the Ritz Madrid?
2. What are his responsibilities as a chief concierge?
3. How many people are there in his department? Who are they?
4. What is very important in a concierge’s work? (What is “a must”?)
5. Has he ever said “no” to guests? If “yes”, in what cases?
6. What is a good concierge from his point of view?
7. What did he say about front-of-the-house?

facts:

Summing up

(not) bored/…worked hard / …didn't relaxed /…was active /…emotional

/…fulfilled the task

Positive emotions
satisfaction
happiness
success
admiration
proud
surprise

Negative feelings
dissatisfaction
irritation
boredom
sadness
fear
anxiety