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Презентация на тему The management role

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AnnouncementsAttendance – will be marked from now onHW – Late home works will not be graded from now onMbox – results online, feedback Read the Guidebook according to the lecturesKatya’s question on Fayol
The management role AnnouncementsAttendance – will be marked from now onHW – Late home works HW feedback HW Feedback – our classMyers-Brigs Type Indicator Morgan’s Metaphors – class options RecapWhat is industrial sociology? RecapWhat is the difference between introversion and extraversion? RecapWhy is the psychological concepts important to managers? For example, Employee personality? RecapHow do you understand Psychological contract and do we have them in Kazakhstan? RecapWhy do we need Stakeholder Model? Importance of Organizational Goals and Objectives“If you do not know where you Relationship between People and Successful Strategies (by Johnson et al.)People as a Managers’ skills and competenciesShould be strategically aware and appreciate the origins and Strategy and SynergySynergy can be experienced when 2 companies mergeStrategy of the 5-Types of MergersConglomerateVerticalHorizontalNo Relationship between companies Organizational GoalReasons for organizational existenceThe activities of the organization are directed to Mission vs. VisionWhat is the difference? Mission vs. VisionVision provides the overall of reference within which mission statements MissionReason for a company’s existenceSets an organization’s purpose, guiding values and principles Organizational GoalsIf you don’t know where you are going, you cannot tell Functions of goalsProvide a standard of performanceProvide a basis for planning and Characteristics of good goalsUnderstandableContain a time elementCarefully drawnSubject to alignmentOtherwise, known as SMART goalsSpecificMeasurableAchievableRelevantTime-bound I want to graduate from the UniversityVs.I want to graduate from ISE ObjectivesObjectives set out the specific goals of the organization, the aims to Objectives and PolicyObjectives – set out more specifically the goals of organization, Key Areas for Organizational ObjectivesMarket standing – position in relation to competitorsInnovation Working with Organizational ObjectivesAn organization should set three types of objectives:1. Short-term Working with Organizational Objectives Guidelines for Establishing Quality Objectives1.	Let those responsible for attaining objectives have voice Management by Objectives (MBO)The MBO strategy:1. All individuals are assigned a specialized MBO Process: MBO Example at credit dep’t of Regions Bank75% of portfolio reviewed by Factors Necessary for a Successful MBO Program 1)	Top management must be committed MBO Benefits and ProblemsBenefits of MBOAdvantagesManager and employee efforts are focused on Manager’s roleManager – a person who is responsible for coordinating resources and Differences between managersLevels and functions of management Levels of managementUpper-level management (a/k/a senior-level management)Strategic planning and broad decision scopeMiddle-level Fundamentals of Decisions Functional vs. General managersFunctional managers are responsible for managing a particular section Differences between managers2. Qualities of the Individual ManagerQuestion: If you were hiring Management Skill: The Key to Management SuccessDefining Management Skill	Ability to carry out Classic vs. Contemporary view on Management skillManagement Skill: A Classic ViewTechnical SkillsHuman Attributes and qualities of a managerTechnical competenceThe application of knowledge to tasksSocial Management Skill: The Key to Management Success Behaviour pattern of managers:Despite working in different jobs and organisations, most managers undertake two common activities:Agenda-settingNetwork-building Hard and soft skills Hard skills are used forConducting disciplinary mattersFighting one’s Situational management Key strategies for future managersDeveloping leadershipDriving radical changeReshaping cultureDividing to ruleExploiting the Delegation- Process of entrusting authority and responsibility to others through-out the various Question: Why managers would lack to delegate? Reasons for Lack of Delegation Question: Do you think most of the students in the world are lazy or hard-working? Assumptions about human nature Self-Sealing Value LoopCopyright 2007 Prentice Hall4-Manager believesmost employees dislikeworkManager imposestight controls, punishments, Empowerment- Allowing employees more freedom, autonomy and self-control over their work, and Gender Differences Women and minority managementSo-called “male values”Rationality, competition, control, and self-assertionSo-called “female values”Intuition, Glass CeilingAn invisible barrier separates women and minorities from top management positionsFortune Cultural InfluencesCulture influences:  the types of people that are described as managers Managers’ role: what they do? Managers’ activities according to Gulick and Urwick PlanningOrganising staffingDirectingcoordinating reportingbudgeting. The manager’s roles: Mintzberg Lawrence’s study results Comparing studiesManagers may in practice do different things to what the theory HW 3 due to Sep 17!Are the results shown in studies by MBox – Round 3 Find the examples of Mission and Vision statement
Слайды презентации

Слайд 2 Announcements
Attendance – will be marked from now on
HW

AnnouncementsAttendance – will be marked from now onHW – Late home

– Late home works will not be graded from

now on
Mbox – results online, feedback
Read the Guidebook according to the lectures
Katya’s question on Fayol


Слайд 3 HW feedback

HW feedback

Слайд 4 HW Feedback – our class
Myers-Brigs Type Indicator

HW Feedback – our classMyers-Brigs Type Indicator

Слайд 5 Morgan’s Metaphors – class options

Morgan’s Metaphors – class options

Слайд 6 Recap
What is industrial sociology?

RecapWhat is industrial sociology?

Слайд 7 Recap
What is the difference between introversion and extraversion?

RecapWhat is the difference between introversion and extraversion?

Слайд 8 Recap
Why is the psychological concepts important to managers?

RecapWhy is the psychological concepts important to managers? For example, Employee personality?

For example, Employee personality?


Слайд 9 Recap
How do you understand Psychological contract and do

RecapHow do you understand Psychological contract and do we have them in Kazakhstan?

we have them in Kazakhstan?


Слайд 10 Recap
Why do we need Stakeholder Model?

RecapWhy do we need Stakeholder Model?

Слайд 11 Importance of Organizational Goals and Objectives
“If you do

Importance of Organizational Goals and Objectives“If you do not know where

not know where you are going you cannot tell

if you have arrived!”

CORPORATE STRATEGY – serves to describe organization’s sense of purpose, and plans and actions for its implementation

Слайд 12 Relationship between People and Successful Strategies (by Johnson

Relationship between People and Successful Strategies (by Johnson et al.)People as

et al.)
People as a resource
People and behavior
Organizing people

“Creating a

climate where people strive to achieve success and the motivation of individuals are crucial roles of any manager and are central a part of their involvement in their organization’s strategy”

Слайд 13 Managers’ skills and competencies
Should be strategically aware and

Managers’ skills and competenciesShould be strategically aware and appreciate the origins

appreciate the origins and nature of change
Possess a comprehensive

set of skills and competencies
Be able to deal effectively with the forces which represent opportunities and threats to organization
Effective strategic management creates a productive alliance between
the nature and the demands of the environment,
the organizations’ cultures and values
the resources that the organization has at its disposal

Слайд 14 Strategy and Synergy
Synergy can be experienced when 2

Strategy and SynergySynergy can be experienced when 2 companies mergeStrategy of

companies merge
Strategy of the obtained firm should be changed

and adjusted accordingly
The new organization could benefit from combined strength and opportunities, skills and expertise.
It is possible to experience negative Synergy (2+2=3)

Слайд 15 5-
Types of Mergers
Conglomerate
Vertical
Horizontal
No Relationship between companies

5-Types of MergersConglomerateVerticalHorizontalNo Relationship between companies

Слайд 16 Organizational Goal
Reasons for organizational existence
The activities of the

Organizational GoalReasons for organizational existenceThe activities of the organization are directed

organization are directed to attain goals
To be effective goals:
Should

be emphasized
Stated clearly
Communicated to all members of organization

Слайд 17 Mission vs. Vision
What is the difference?

Mission vs. VisionWhat is the difference?

Слайд 18 Mission vs. Vision
Vision provides the overall of reference

Mission vs. VisionVision provides the overall of reference within which mission

within which mission statements are written and goals selected


Слайд 19 Mission
Reason for a company’s existence

Sets an organization’s purpose,

MissionReason for a company’s existenceSets an organization’s purpose, guiding values and

guiding values and principles and the way in which

it intends to achieve its objectives, while recognizing the interests of other stakeholders.


Слайд 20 Organizational Goals
If you don’t know where you are

Organizational GoalsIf you don’t know where you are going, you cannot

going, you cannot tell if you have arrived
Function of

organization – creation and /or supply of goods and services
Organizational goals – more specific than function
Nature of inputs and outputs
Series of activities through which outputs are achieved
Interactions with external environment

Слайд 21 Functions of goals
Provide a standard of performance
Provide a

Functions of goalsProvide a standard of performanceProvide a basis for planning

basis for planning and management control
Provide guidelines for decision-making

and justification for actions taken
Influence the structure of the organization and help determine the nature of technology used
Help develop commitment of individuals and groups to the activities of the organization
Give an indication of what the company is really like
Serve as basis for the evaluation of change and organizational development
Serve as basis for objectives and policies of the company

Слайд 22 Characteristics of good goals
Understandable
Contain a time element
Carefully drawn
Subject

Characteristics of good goalsUnderstandableContain a time elementCarefully drawnSubject to alignmentOtherwise, known as SMART goalsSpecificMeasurableAchievableRelevantTime-bound

to alignment

Otherwise, known as SMART goals
Specific
Measurable
Achievable
Relevant
Time-bound


Слайд 23 I want to graduate from the University
Vs.
I want

I want to graduate from the UniversityVs.I want to graduate from

to graduate from ISE with major in management and

minimum GPA 3.5 by June 2013

Слайд 24 Objectives
Objectives set out the specific goals of the

ObjectivesObjectives set out the specific goals of the organization, the aims

organization, the aims to be achieved and the desired

end results.

They are smaller than goals and represent specific actions in the near future to be taken to achieve the goals

Слайд 25 Objectives and Policy
Objectives – set out more specifically

Objectives and PolicyObjectives – set out more specifically the goals of

the goals of organization, the aims to be achieved

and the desired end-results. Main objectives include:
Survive
Maintain growth and development
Make profit
Policy – is developed within the framework of objectives. Is a guideline for organizational action and the implementation of goals and objectives
Translated into Rules, Plans, Procedures
Relates to all activities of the organization at all levels


Слайд 26 Key Areas for Organizational Objectives
Market standing – position

Key Areas for Organizational ObjectivesMarket standing – position in relation to

in relation to competitors
Innovation – commitment to R&D
Productivity –

production levels and standards
Physical and financial resources – use, acquisition and maintenance of capital and financial assets
Profitability – target profit
Managerial performance and development – rates of levels of managerial growth
Worker performance and attitude – rates of worker productivity, their desired attributes
Public Responsibility – company’s responsibilities to stakeholders and the extent to which it intends to live up to those responsibilities
Internet usage – extent of usage to reach company’s goals

Слайд 27 Working with Organizational Objectives
An organization should set three

Working with Organizational ObjectivesAn organization should set three types of objectives:1.

types of objectives:
1. Short-term – 1 year or less
2.

Intermediate-term – 1-5 years
3. Long-term – 5 to 7 years
Developing a Hierarchy of Objectives:
Principle of breaking a larger objective into smaller sub-objectives so that individuals at different levels and sections of the organization know what they must do to help reach the overall organizational objective.

Слайд 28 Working with Organizational Objectives

Working with Organizational Objectives

Слайд 29 Guidelines for Establishing Quality Objectives
1. Let those responsible for

Guidelines for Establishing Quality Objectives1.	Let those responsible for attaining objectives have

attaining objectives have voice in setting them
2. State objectives as

specifically as possible
3. Relate objectives to specific actions whenever necessary
4. Pinpoint expected results
5. Set goals high enough that employees have to strive to meet them
6. Specify when goals are expected to be achieved
7. Set objectives only in relation to other organizational objectives
8. State objectives clearly and simply

Слайд 30 Management by Objectives (MBO)
The MBO strategy:
1. All individuals

Management by Objectives (MBO)The MBO strategy:1. All individuals are assigned a

are assigned a specialized set of objectives
2. Performance reviews

are conducted periodically
3. Rewards are given to individuals


Слайд 31 MBO Process:

MBO Process:

Слайд 32 MBO Example at credit dep’t of Regions Bank
75%

MBO Example at credit dep’t of Regions Bank75% of portfolio reviewed

of portfolio reviewed by Dec. 15
Perform 2 reviews per

week

Submit 2 reviews weekly to supervisor

Praise, raise, or reprimand at evaluation

Goals for next period are set

Supervisor reviews weekly work


Слайд 33 Factors Necessary for a Successful MBO Program
1) Top management

Factors Necessary for a Successful MBO Program 1)	Top management must be

must be committed and set appropriate objectives
2) Managers and subordinates

must develop and agree on individual’s goals
3) Employee performance should be evaluated against established objectives
4) Management must follow through on employee performance evaluations

Слайд 34 MBO Benefits and Problems
Benefits of MBO
Advantages
Manager and employee

MBO Benefits and ProblemsBenefits of MBOAdvantagesManager and employee efforts are focused

efforts are focused on activities that will lead to

goal attainment
Performance can be improved at all company levels
Employees are motivated
Departmental and individual goals are aligned with company goals

Disadvantages
Constant change prevents MBO from taking hold
An environment of poor employer-employee relations reduces MBO effectiveness
Strategic goals may be displaced by operational goals
Mechanistic organizations and values that discourage participation can harm the MBO process
Too much paperwork saps MBO energy


Слайд 36 Manager’s role
Manager – a person who is responsible

Manager’s roleManager – a person who is responsible for coordinating resources

for coordinating resources and the actions of others, for

the achievement of goals
is involved with leading people to achieve goals
need to coordinate the actions of people, together with other resources, such as money, materials and technology.


Слайд 38 Differences between managers
Levels and functions of management

Differences between managersLevels and functions of management

Слайд 39 Levels of management
Upper-level management (a/k/a senior-level management)
Strategic planning

Levels of managementUpper-level management (a/k/a senior-level management)Strategic planning and broad decision

and broad decision scope
Middle-level management
Divisional planning and intermediate decision

scope
Lower-level management (a/k/a junior-level management or operational management)
Operational planning and narrow decision scope


Слайд 40 Fundamentals of Decisions

Fundamentals of Decisions

Слайд 41 Functional vs. General managers
Functional managers are responsible for

Functional vs. General managersFunctional managers are responsible for managing a particular

managing a particular section of operations, such as marketing,

finance or communications.
General managers are responsible for the achievement of broader goals, or can be responsible across different functions.

QUESTION: Which one would you want to be?

Слайд 42 Differences between managers
2. Qualities of the Individual Manager
Question:

Differences between managers2. Qualities of the Individual ManagerQuestion: If you were

If you were hiring a manager for your company

– what would you do to learn if he has skills to be a good manager for you

Слайд 43 Management Skill: The Key to Management Success
Defining Management

Management Skill: The Key to Management SuccessDefining Management Skill	Ability to carry

Skill

Ability to carry out a process of reaching organizational

goals by working with and through people and other organizational resources

Remember? Effectiveness and efficiency

Слайд 44 Classic vs. Contemporary view on Management skill
Management Skill:

Classic vs. Contemporary view on Management skillManagement Skill: A Classic ViewTechnical

A Classic View
Technical Skills
Human Skills
Conceptual Skills
Management Skill: A Contemporary

View
1. Define major activities that managers typically perform
2. List skills needed to carry out these activities successfully


Слайд 45 Attributes and qualities of a manager
Technical competence
The application of

Attributes and qualities of a managerTechnical competenceThe application of knowledge to

knowledge to tasks
Social and human skills
Interpersonal relationships and judgement
Conceptual

ability
Understanding the complexities of the organisation as a whole and its environment

Слайд 46 Management Skill: The Key to Management Success

Management Skill: The Key to Management Success

Слайд 47 Behaviour pattern of managers:
Despite working in different jobs

Behaviour pattern of managers:Despite working in different jobs and organisations, most managers undertake two common activities:Agenda-settingNetwork-building

and organisations, most managers undertake two common activities:

Agenda-setting

Network-building


Слайд 48 Hard and soft skills
Hard skills are used

Hard and soft skills Hard skills are used forConducting disciplinary mattersFighting

for
Conducting disciplinary matters
Fighting one’s corner in debates
Budgeting
Soft skills are

used for
Counselling
Supporting
Advising

Successful managers can adjust their approach across the spectrum of skills.


Слайд 49 Situational management

Situational management

Слайд 50 Key strategies for future managers
Developing leadership
Driving radical change
Reshaping

Key strategies for future managersDeveloping leadershipDriving radical changeReshaping cultureDividing to ruleExploiting

culture
Dividing to rule
Exploiting the organisation

Keeping the competitive edge
Achieving

constant renewal
Managing the motivators
Making team working work
Achieving total management quality

Слайд 51 Delegation
- Process of entrusting authority and responsibility to

Delegation- Process of entrusting authority and responsibility to others through-out the

others through-out the various levels of organization
Upward delegation
Lateral delegation
Downward

delegation

Benefits:
Best use of time
A means of training and development
Strength of the workforce

Слайд 52 Question: Why managers would lack to delegate?

Question: Why managers would lack to delegate?

Слайд 53 Reasons for Lack of Delegation

Reasons for Lack of Delegation

Слайд 54 Question: Do you think most of the students

Question: Do you think most of the students in the world are lazy or hard-working?

in the world are lazy or hard-working?


Слайд 55 Assumptions about human nature

Assumptions about human nature

Слайд 56 Self-Sealing Value Loop
Copyright 2007 Prentice Hall
4-
Manager believes
most employees

Self-Sealing Value LoopCopyright 2007 Prentice Hall4-Manager believesmost employees dislikeworkManager imposestight controls,

dislike
work
Manager imposes
tight controls,
punishments, and rewards
Trust and autonomy
decline
Employees work

within
the rules but do not
innovate and improve

Manager concludes that
original assumption
is correct

“See! I was right. My
own experience
proves it.”


Слайд 59 Empowerment
- Allowing employees more freedom, autonomy and self-control

Empowerment- Allowing employees more freedom, autonomy and self-control over their work,

over their work, and responsibility for decision-making
Anticipated effects:
Motivated stuff
Quality

customer service
Improved profits
Question: Would you want to empower your employees this way? Will it work for our country?

Слайд 60 Gender Differences

Gender Differences

Слайд 61 Women and minority management
So-called “male values”
Rationality, competition, control,

Women and minority managementSo-called “male values”Rationality, competition, control, and self-assertionSo-called “female

and self-assertion
So-called “female values”
Intuition, caring, emotion, acceptance, and cooperation

“Glass

ceiling”??



Слайд 63 Glass Ceiling
An invisible barrier separates women and minorities

Glass CeilingAn invisible barrier separates women and minorities from top management

from top management positions
Fortune 500 Women Corporate Officers
2005 =

16.4%
2000 = 12.5%
1995 = 8.7%
Only eight Fortune 500 companies have female CEOs

Ethical Dilemma: A Man’s World


Слайд 64 Cultural Influences
Culture influences:
 the types of people that

Cultural InfluencesCulture influences:  the types of people that are described as

are described as managers
 the qualities valued in managers


 the level and scope of managerial work
 styles of management.
EXAMPLES:
in Malaysia, all administrative and managerial personnel are described as managers
in France, executives and professional employees are not included as managers
in South Korea, graduates recruited to white-collar jobs would be defined as managers even though they would not be promoted to managerial work until later in their career.

QUESTION: What about our country?


Слайд 65 Managers’ role: what they do?

Managers’ role: what they do?

Слайд 66 Managers’ activities according to Gulick and Urwick
Planning
Organising

Managers’ activities according to Gulick and Urwick PlanningOrganising staffingDirectingcoordinating reportingbudgeting.

staffing
Directing
coordinating
reporting
budgeting.


Слайд 67 The manager’s roles: Mintzberg

The manager’s roles: Mintzberg

Слайд 69 Lawrence’s study results

Lawrence’s study results

Слайд 70 Comparing studies
Managers may in practice do different things

Comparing studiesManagers may in practice do different things to what the

to what the theory states: the ‘roles’ of a

manager may not be what actually happens in practice.


Слайд 71 HW 3 due to Sep 17!
Are the results

HW 3 due to Sep 17!Are the results shown in studies

shown in studies by Lawrence and Mintzberg consistent with

the situation in Kazakhstan? Explain
Interview one manager to find out his/her main duties
Provide name/occupation/work place
Create a table same to one on p. 52 in your Guide book (you can add or remove activities)
Analyze your table and discuss your findings, did you have any unexpected results? If you could change something, what would it be?

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